Click here for a Spanish version of this information.
An appeal is a formal request to reconsider a decision that the NRFSP Certificate Advisory Panel or its representatives made. Appeals may be related to an individual’s certificate or an Approved Program Provider status.
When an appeal is received, NRFSP will convene an Appeals Panel to consider the request, ensuring that no member of the Panel has actual or apparent conflicts of interest with the case at hand. The function of the Appeals Panel is to review the original decision being appealed based on the information presented. The appeal will be considered within 60 days. NRFSP will notify the appellant of the decisions within 14 days of the Appeals Panel determination. Appeals Panel decisions will be final.
All appeals and decisions will be recorded in an Appeals Register maintained by NRFSP. The Appeals Register will be reviewed periodically to identify the need for corrective or preventive action.
Click here for the Appeals Submission Form.
If you have questions or concerns, call National Registry of Food Safety Professionals at 800-446-0257 or email at Customer.Service@nrfsp.com.
Individuals with concerns regarding the assessments, personnel, or other elements of the certificate program are encouraged to discuss these with the individuals involved to try to resolve the matter informally. If the complaint is related to a course or assessment administration, it must be submitted in writing within two weeks of the course or assessment. If informal resolution is not possible, and an individual wishes to file a formal complaint, it must be submitted in writing to NRFSP within 90 days of the incident’s occurrence.
The complaint submission may be mailed, e-mailed or faxed. Only written complaints will be considered. Anonymous complaints will not be considered. The complaint submission should include sufficient objective evidence to substantiate the claims and allow for a decision to be made and the appropriate action to be taken.
NRFSP will serve as the first level of complaint review to determine its validity. NRFSP will investigate the circumstances of any valid complaint and:
If addressed by NRFSP personnel, the resolution will be communicated to the complainant within 30 days. If escalated to the Certificate Advisory Panel, the resolution will be communicated to the complainant within 60 days.
Click here for the Complaints Submission Form.